Making a Claim

What you should do if a claim arises

Report by Phone:

Call Ansvar Insurance on 1300 650 540

Please ensure that you have the following ready:

• Your Policy number
• Details of the incident (document as much information as you can remember to ensure we can assist you as quickly as possible)
• Detailed information of any contact related to your claim (including date and time) don’t leave any details out (including date and time)

Report by Email:

Property claims

• Take photos of any damage

• Report burglary, theft or malicious damage to the police

• Get a copy of the police report

• Complete the Commercial Property Claim Form and send to nroberton@ansvar.com.au and claims@ansvar.com.au and hello@faithinsurance.org.au

• Take steps to prevent further damage or loss occurring, such as removing water, replacing locks or broken windows

• For other types of repairs, get at least two quotes

Liability Claims:

• Complete the Public and Product Liability Claim Form and send to liabilityclaims@ansvar.com.au and hello@faithinsurance.org.au

Personal Accident Claims:

• Provide medical assistance to any injured persons

• Complete the Personal Accident Claim Form and send to liabilityclaims@ansvar.com.au and hello@faithinsurance.org.au